We proudly offer FREE worldwide shipping via ePacket! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 15 business days. Please consider any holidays that might impact delivery times.
At Pal-Auto, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order information form My Account page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at email@example.com if you believe you have provided an incorrect shipping address.
By placing an order on Pal-Auto, you are responsible for the cost of return shipping back to Pal-Auto. Please refer to our Return Policy for further information on how to make a return.
Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days after shipment date. Pal-Auto is unable to process claims until this 60-day period has passed. Please note that Pal-Auto do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email or chat to discuss your options.
Finally, Pal-Auto is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at firstname.lastname@example.org.